Last updated: March 2026

1. Who We Are

Metamex Engineering Limited ("we", "us", "our") is a company registered in England and Wales.

2. What Data We Collect

The only personal data we collect directly is information you submit through our website contact and quote request forms. This includes:

Your name, email address, phone number and company name; any project details or technical drawings you choose to include with your enquiry.

Our forms are protected by Akismet, an anti-spam service provided by Automattic. When you submit a form, certain data (such as your IP address, user agent, and form content) is sent to Akismet's servers for spam detection purposes. You can read Akismet's privacy policy at automattic.com/privacy.

3. How We Use Your Data

We use your personal data to:

Respond to your enquiries and provide quotes; manufacture and deliver components you have ordered; communicate with you about your projects; analyse how visitors use our website in order to improve our content and user experience; understand the effectiveness of our marketing activity; comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the basis of legitimate interest (responding to your enquiries and operating our business), contractual necessity (fulfilling orders you have placed with us), and legal obligation (where we are required by law to retain certain records).

5. Who We Share Data With

We do not sell or rent your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website, processing payments or delivering goods (for example, courier services). All third parties are required to handle your data in accordance with UK data protection law. We may also disclose data where required by law or to protect our legal rights.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months. Financial and order records are retained for up to 7 years in line with HMRC requirements.

7. Cookies

Our website uses cookies to support essential site functionality, analyse how visitors use our site, and enable certain third-party services. Cookies are small text files stored on your device when you visit our site.

We use the following categories of cookies:

Essential — required for the website to function correctly, including storing your cookie consent preferences (via WPConsent) and WordPress comment author cookies. These cannot be disabled.

Statistics — we use Google Analytics to collect anonymised data about how visitors use our website, including pages visited, time on site, and traffic sources. This helps us improve our content and user experience. Google Analytics cookies are only set after you have given your consent.

Marketing — we use Google Maps on certain pages of our site. Google Maps may set cookies to store user preferences and track map functionality. These are only loaded after you have given your consent.

When you first visit our site, you will be presented with a cookie consent banner allowing you to accept, reject or customise your preferences by category. You can update your preferences at any time using the cookie settings button on our site. For a full list of the cookies we use, their purpose and duration, please see our Cookie Policy.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (where there is no lawful reason for us to continue processing it); object to or restrict processing of your data; request a copy of your data in a portable format; withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at sales@metamex.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or damage. Our website is secured with SSL encryption.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at sales@metamex.co.uk or call (+44) 02392 666456.